I-MOH Music On Hold
Optimise your organisation with cost effective Music and Messaging solutions designed for enterprise users. Music and Messaging solutions inform and entertain callers placed on hold. The I-MOH unit includes the supply of a digital playback unit that is supplied with copyright free music and courtesy on hold messages. It is also possible to upgrade to provide custom on hold messages and the ability to entertain callers with instantly recognisable music via an annual original artist music contract.
Features
Digital Playback Unit -A Compact flash memory based unit that is solid state and supports both WAV and M3 formats.
Non Copyright Music - The unit is supplied with five royalty free music tracks as standard, removing the need to pay annual performance license fees.
Auto Start - The unit is designed to auto start on power up ensuring no loss of service due to a power failure.
Messaging Service - A voucher based system that allows you to produce bespoke on hold marketing messages using professional script writers and voice over artists.
Music Contracts - An annual contract that offers a Royalty paid music service that provides a monthly update of music on compact flash from one of nine categories designed to match your caller profile.
Benefits
Entertains Callers -Provides light relieve from the monotony of being placed on hold, and via the music contract provides music callers would choose to listen to.
Improves customer service - Replaces silence or tones with music, and reassures customers that they are still connected.
Provides a unique Marketing opportunity - Callers placed on Hold are captive and offer a unique 1 to 1 opportunity to inform or educate them with regular updates on new products or services.
Improves Image - Providing Music on Hold is now an accepted part of doing business over the Telephone and one that is associated with professional organisations that value their customers.
Improves customer loyalty - If customers enjoy doing business with you, they are less likely to take their business elsewhere. Professional Music on Hold and messaging helps retain customers.
Specifications
- Supplied with 5 non-copyright tracks as standard comprising 2 x Classical, 2 x Contemporary, 1 x Christmas music track.
- 1 x Classical, 1 x Contemporary track supplied with generic courtesy on hold announcements.
- User adjustable line volume control.
- Monitor speaker
- Track Indicator
- Desk or wall mounted
- Auto Start on power up
- Compact Flash Based Memory
- Supplied with a 12 months, Standard Care Warranty, (back to base).