Account Management
We’re committed to providing industry-leading customer service. That’s why you’ll have a dedicated Business account manager, whether you’re connecting 100 mobile phones or running a call centre. Whenever you have any questions about phones, networks, charges or services, simply call your account manager on their direct line for help and advice. You won’t get passed between departments; instead your account manager will do all the work for you, working with internal teams and external suppliers to resolve any issues and answer your queries. As soon as they have the answer, they’ll call you back.
Our client managers are fully qualified and accredited across the wide range of equipment and services in our portfolio. They liaise with product specialists and our suppliers' technical teams to maintain this level of knowledge. This in turn means you receive the best advice to suit your needs.
Our account managers work proactively, learning about your industry and any specific mobile telecommunications needs that you may have. They’ll let you know when relevant new products and services are developed –and they’ll help you achieve cost-efficiencies as your business develops and changes. Whatever your business, Cortel is dedicated to understanding your needs and providing you with the best possible service.