One Net Overview
Communicating Doesn’t Need To Be So Complicated
In these uncertain economic times, one thing is guaranteed– customers and co-workers expect to be able to get hold of us first time – wherever we are. But in today’s business world, we’re just as likely to be out and about as we are sitting at our desks within reach of a landline phone. In small and medium-sized businesses, keeping in touch is even more important – a company might only have a single person capable of coping with an emerging business situation.
Great organisations set themselves apart from the competition through the relentless pursuit of fantastic customer service, and this starts by being available and accessible all the time. Vodafone One Net is a new solution from Vodafone that lets people be where they need to be without disconnecting them from their customers.
One Net Service Integrates Fixed and Mobile Voice
One Net is a hosted telephony solution that integrates fixed and mobile voice, delivering a converged communications experience, so people can be reached on a single number wherever they are – it lets them be in two places at the same time. It’s a simpler, more effective way for a small or medium-sized business to manage your voice communications. With One Net you receive a complete telephony solution with a suite of call management features hosted in Vodafone’s network. How Is It Different? Your fixed and mobile phones work seamlessly as one:
- One number
- One voicemail
- One dial to reach both devices
- One subscription to the service
- One service - one phone number for support and assistance
- One contract
- One set of call management and switchboard features for both devices
- …all hosted and managed safely and securely on Vodafone’s global infrastructure
Paving The Way To Unified Communications
One Net represents the first step on a journey whose destination lies with an integrated unified communications solution for small and medium-sized businesses. This will mean full fixed and mobile, voice, data and desktop integration – enabling anyone to get in touch with anyone else, wherever there is mobile coverage, whether in the office or out and about.
These developments will be offered in our planned roll-out programme, developed in conjunction with our small and mediumsized business customers to ensure we address your unique needs.
What Do Businesses Stand To Gain?
| One Service | A complete voice telephony solution, integrating fixed and mobile, delivered and managed by Vodafone, backed by rigorous Service Level Agreements with a single point of contact, issue ownership and resolution |
|---|---|
| One Contract | Covers all your communications needs – you can simply pay a predictable, fixed monthly price per employee or pay for what you use |
| One Number | Both landline and mobile calls ring at the same time when a call comes in, making your staff easier to reach, wherever they are. You can also manage your end-user and group preferences with a user-friendly online portal |
| One Voicemail | One voicemail for all your communications means staff can pick up messages more easily and respond faster, whether in or out of the office, wasting less time |
| One Support Model | Rather than having to deal with multiple communications suppliers, we provide you with one number for support through a dedicated UK-based specialist call centre who manage resolution of all queries |
| Online Portal | An easy-to-use web portal allows you to manage account and telephony settings and provide complete end-user management |
Why Should Customers Switch To One Net?
- True convergence – we offer the only truly converged telephony solution in the market – it doesn’t use call forwarding, it doesn’t have network restrictions like Wi-Fi and you don’t need an expensive smart device. Your fixed and mobile devices work as one giving you a simpler user experience, enabling you to be more efficient and create the conditions to save your business money.
- Best in class network – Vodafone are the first UK mobile network operator to achieve a leading standard for robust business continuity management systems. In addition, we have developed the capability to monitor end-to-end call quality constantly across our IP network. This enables us to offer robust service levels, and proactively monitor network performance.
- Communicate how you want to – with One Net it costs the same to call from a mobile as a landline, so you can decide how, when and where to make your calls rather than worrying about which is cheapest. More employees can be truly mobile, making your business more productive.
- Simplicity – One contract, One number for support, One Account Manager – chasing your suppliers for an answer is a thing of the past. With Vodafone One Net, managing your business communications infrastructure is much simpler. You get one contract, one Account Manager and access to a UK-based dedicated One Net call centre that will own issue resolution on your behalf, so you will always know who to call to get support.
Long-Term Committed Roadmap
We are committed to a long-term roadmap including Unified Communications, mobility solutions and a range of business critical applications delivered as hosted services, helping you run your business more effectively.
Call us on 0500 500305 to discuss the Unified Communications roadmap for your business
