Data Breach Policy
GDPR defines a personal data breach as “a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed”. Examples include:
• Access by an unauthorised third party
• Deliberate or accidental action (or inaction) by a controller or processor
• Sending personal data to an incorrect recipient
• Computing devices containing personal data being lost or stolen
• Alteration of personal data without permission
• Loss of availability of personal data
Cortel Telecom Limited takes the security of personal data seriously, computers are password protected and hard copy files are kept in locked cabinets. Backups kept at a Data Centre are fully encrypted.
Consequences of a personal data breach
Breach of personal data may result in a loss of control of personal data, discrimination, identity theft or fraud, financial loss, damage to reputation, loss of confidentiality of personal data, damage to property or social disadvantage. Therefore, a breach, depending on the circumstances of the breach, can have a range of effects on individuals.
Cortel Telecom Limited’s duty to report a breach
If the data breach is likely to result in a risk to the rights and freedoms of the individual, the breach must be reported to the individual and ICO without undue delay and, where feasible, not later than 72 hours after having become aware of the breach. The Data Protection Officer (DPO) must be informed immediately so they are able to report the breach to the ICO in the 72-hour timeframe.
If the ICO is not informed within 72 hours, Cortel Telecom Limited via the DPO must give reasons for the delay when they report the breach.
When notifying the ICO of a breach, Cortel Telecom Limited must:
1. Describe the nature of the breach including the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned
2. Communicate the name and contact details of the DPO
3. Describe the likely consequences of the breach
4. Describe the measures taken or proposed to be taken to address the personal data breach including, measures to mitigate its possible adverse effects.
When notifying the individual affected by the breach, Cortel Telecom Limited must provide the individual with above information.
Cortel Telecom Limited would not need to communicate with an individual if the following applies:
• It has implemented appropriate technical and organisational measures (i.e. encryption) so those measures have rendered the personal data unintelligible to any person not authorised to access it;
• It has taken subsequent measures to ensure that the high risk to rights and freedoms of individuals is no longer likely to materialise, or
• It would involve a disproportionate effort
However, the ICO must still be informed even if the above measures are in place.
Records of data breaches
All data breaches must be recorded whether or not they are reported to individuals. This record will help to identify system failures and should be used as a way to improve the security of personal data.
Record of Data Breaches Date of breach Type of breach Number of individuals affected Date reported to ICO/individual Actions to prevent breach recurring
To report a data breach, use the ICO online system:
Cortel Telecom Limited, 8 Salisbury Court, London EC4Y 8AA. Tel 0207 247 0101