Cortel Solutions to Exceptional Problems

“Even with 570 lines we still get our lines disconnected without warning almost every month” Customer: Mimecast Their new Comms Manager moved […]

Business

2 min read

“Even with 570 lines we still get our lines disconnected without warning almost every month”

Customer: Mimecast

Their new Comms Manager moved their account to Vodafone direct with disastrous results. They asked us to move them back to Cortel Telecoms direct billing where they have never lost service.

“Our 12 floor building cannot get network service on most floors”

Customer: Clyde & Co.

Cortel cabled the building from High Gain antennas we installed on their roof throughout the entire building.

“Roaming charges were not made clear, until after £110k bill was received”

Customer: Innocean

The CEO was Roaming in America but could not get onto WiFi so just carried on Streaming until we contacted him and explained he was getting charged £6 per MB for data which had reached £110k. We took up the case with O2 and got 95% of the bill discounted.

“The Network kept billing the wrong address and then cutting service to our 8 buildings”

Customer: Ballymore Properties

The new buildings were all over different sites under different addresses within the development project and BT kept sending the invoice for the lease line & Lift lines to the buildings rather than the head office so they never got paid. So instead of looking into the problem BT just kept suspending the service which included lift line causing a huge Health & Safety problem.

“We had the best WiFi recommended but it never once worked effectively”

Customer: St Martins In The Field

We were asked to replace their Netgear (which is a leading product). WiFi because it did not work. Instead of selling them a new system we surveyed the site and re-installed the same product and reconfigured it which made it work perfectly.

“After starting a new project in Royal Wharf, Docklands but we had no service at all on our O2 mobile fleet used on site for the main communications. After chasing O2 for 3 months we asked Cortel to help"

Customer: Ballymore Asset Management

Cortel immediately placed another Network sim into all the on-site mobiles and redirected them to the original connection giving Ballymore full service with same numbers for incoming calls.

“We needed to port our whole fleet of numbers from Vodafone to O2 but were warned that they would lose service for an unspecified time as many of them were outside the UK”

Customer: Netjets

Cortel set up a new SIM for each number on a dummy number so they were live and then sent them to each user. When the numbers were ported they simply switched to the new SIM and had no loss of service on any of their phones