Talk to us about how we can improve your  business Telecoms

Privacy Policy

Cortel Telecom Ltd does not presently share information with other companies other than its own companies under the Cortel Telecom Ltd, and does not sell its user information. Cortel Telecom Ltd reserves the right to use any personal information collected for such purposes as customer service, marketing, product and service development, recruitment and facilitating subsequent use of this Web site.

Unless you opt out of receiving promotional materials from us, we may from time to time notify you of special promotions, new products or services, or other information that may interest you. We explicitly reserve the right to disclose any such personal information if required to do so by law, or in the good faith belief that such action is reasonably necessary to comply with applicable law, or protect the rights, property or safety of Cortel Telecom Ltd, its employees, customers, or the public.

We may use “cookies”, where a small data file is sent to your browser to store and track information about you when you enter our websites. The cookie is used to track information such as the number of users and their frequency of use, profiles of users and their preferred sites. While this cookie can tell us when you enter our sites and which pages you visit, it cannot read data off your hard disk.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you provide us with personally identifiable data, we may share necessary data with other companies under the Cortel Telecom Ltd, so as to serve you in the most efficient and effective way unless such sharing is prohibited by law.

For your convenience, we may also display to you data you had previously supplied us. This will speed up the transaction and save you the trouble of repeating previous submissions. Should the data be out-of-date, please supply us the latest data.

To safeguard your personal data, all electronic storage and transmission of personal data is secured with appropriate security technologies.

This site may contain links to other sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy notices of those sites.

Please contact if you have any enquires or feedback on our data protection policies and procedures.

Manage cookie preferences

Data Breach Policy

GDPR defines a personal data breach as “a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed”. Examples include:

  • Access by an unauthorised third party
  • Deliberate or accidental action (or inaction) by a controller or processor
  • Sending personal data to an incorrect recipient
  • Computing devices containing personal data being lost or stolen
  • Alteration of personal data without permission
  • Loss of availability of personal data

Cortel Telecom Limited takes the security of personal data seriously, computers are password protected and hard copy files are kept in locked cabinets. Backups kept at a Data Centre are fully encrypted.

Consequences of a personal data breach

Breach of personal data may result in a loss of control of personal data, discrimination, identity theft or fraud, financial loss, damage to reputation, loss of confidentiality of personal data, damage to property or social disadvantage. Therefore, a breach, depending on the circumstances of the breach, can have a range of effects on individuals.

Cortel Telecom Limited’s duty to report a breach

If the data breach is likely to result in a risk to the rights and freedoms of the individual, the breach must be reported to the individual and ICO without undue delay and, where feasible, not later than 72 hours after having become aware of the breach. The Data Protection Officer (DPO) must be informed immediately so they are able to report the breach to the ICO in the 72-hour timeframe.

If the ICO is not informed within 72 hours, Cortel Telecom Limited via the DPO must give reasons for the delay when they report the breach.

When notifying the ICO of a breach, Cortel Telecom Limited must:

  1. Describe the nature of the breach including the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned
  2. Communicate the name and contact details of the DPO
  3. Describe the likely consequences of the breach
  4. Describe the measures taken or proposed to be taken to address the personal data breach including, measures to mitigate its possible adverse effects.

When notifying the individual affected by the breach, Cortel Telecom Limited must provide the individual with above information.

Cortel Telecom Limited would not need to communicate with an individual if the following applies:

  • It has implemented appropriate technical and organisational measures (i.e. encryption) so those measures have rendered the personal data unintelligible to any person not authorised to access it;
  • It has taken subsequent measures to ensure that the high risk to rights and freedoms of individuals is no longer likely to materialise, or
  • It would involve a disproportionate effort

However, the ICO must still be informed even if the above measures are in place.

Records of data breaches

All data breaches must be recorded whether or not they are reported to individuals. This record will help to identify system failures and should be used as a way to improve the security of personal data.

  • Record of Data Breaches
  • Date of breach
  • Type of breach
  • Number of individuals affected
  • Date reported to ICO/individual
  • Actions to prevent breach recurring

To report a data breach, use the ICO online system:

Cortel Telecom Ltd
24/7 Out of Hours support
Email Address

Office Hours

© 2024 All rights reserved  |  Registered Company No. 02724112  VAT No. 796 1246 02

Powered by Pacific Infotech